Effective Date: 04/04/2020
Website: https://global.rugvine.com/

At Global Rugvine, your privacy is important to us. This Privacy Policy outlines the types of information we collect, how we use it, and your choices regarding your personal data. By using our website or services, you agree to the terms of this Privacy Policy.

1. Owner and Data Controller

Global Rugvine
Email: support@rugvine.com
Phone: +1 (929) 799-5015
Website: https://global.rugvine.com/

2. Types of Data We Collect

We collect the following types of Personal Data:

First name and last name

Email address

Phone number

Country and ZIP/Postal Code

Shipping and billing address

Usage data (browsing history, IP address, device info, etc.)

Cookies and tracking identifiers

Payment information (processed via third-party payment gateways)

Data is collected through:

Website forms (e.g., contact, order, or subscription forms)

Analytics and advertising platforms

Email marketing tools

Third-party integrations (social media widgets, customer support chat)

3. Legal Basis for Processing Data

We process personal data only when we have a lawful basis, including:

Your explicit consent

Performance of a contract (e.g., fulfilling an order)

Compliance with legal obligations

Legitimate interest (e.g., website improvement, fraud prevention)

4. How We Use Your Data

We use your information to:

Fulfil orders and manage shipping

Provide customer support

Send marketing or promotional emails (only with your consent)

Analyse website traffic and user behaviour

Improve website functionality and user experience

Conduct remarketing and ad campaigns through platforms like Facebook and Google

5. Sharing and Disclosure of Data

We do not sell your personal data. We may share it with trusted third parties for specific purposes:

Service Providers: Shipping companies, payment gateways, analytics tools, marketing platforms.

Legal Compliance: Government or law enforcement agencies when required by law.

Business Operations: In case of a merger or acquisition, with appropriate safeguards.

6. International Data Transfers

If you are accessing our services from outside the U.S., your data may be transferred to and processed in the United States or other countries. We ensure appropriate data protection safeguards are in place in accordance with applicable data privacy laws (e.g., GDPR, where applicable).

7. Data Retention

We retain your data:

For as long as necessary to fulfil the purpose for which it was collected

To comply with legal and financial obligations

Until you request its deletion

After the retention period, we securely delete or anonymize the data.

8. Cookies and Tracking Technologies

Our website uses Cookies and similar technologies to collect usage data and improve user experience. This includes:

Google Analytics

Facebook Pixel

Google Ads & Remarketing

Mailchimp (email tracking)

Google Tag Manager

You can manage or disable cookies in your browser settings.

9. Your Privacy Rights (U.S. Residents)

If you are a U.S. resident (especially in California), you have the right to:

Access your data

Request deletion of your data

Correct inaccurate information

Opt out of data sharing for advertising

Limit use of sensitive personal data

To exercise any of these rights, email us at support@rugvine.com. We will verify your request and respond within 30 days.

10. Marketing and Promotions

If you opt-in to receive marketing emails, we may send you newsletters, promotions, and event invites. You can unsubscribe at any time via the link in our emails or by contacting us directly.

11. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal data, including:

SSL encryption

Firewalls and secure servers

Restricted access protocols

Despite our efforts, no method is 100% secure.

12. Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from minors.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted here with a revised "Effective Date." Continued use of our services means you accept the updated policy.

14. Contact Us

For questions or concerns about this Privacy Policy or your data:

Global Rugvine
Email: support@rugvine.com
Phone: +1 (929) 799-5015
WhatsApp: +61 489 995 643
Website: https://global.rugvine.com/